Faulty appliances: Repairmen reveal industry secrets (CBC Marketplace)

100 Replies to “Faulty appliances: Repairmen reveal industry secrets (CBC Marketplace)”

  1. Looks like the manufactures are following Apples business model of having you buy a new product instead of repairing them.

  2. It's a long known fact the more basic any machine is built the more reliable it really is. Washer/Dryer/Stove-Oven/ Dishwasher that are loaded with features will fail in no time. But' today even brand or model makes no difference nor does price level, they are all simply built with short lifespans in mind. To just be fully replaced by us just as fast as any incandescent light bulbs burned out in the past did. No reason for that to occur to bulbs either btw.
    We just bought a new basic top load Whirlpool washer/dryer set a few months ago after moving, both perform excellent. Other than a scratch or two they perform like brand new, the set is from 2002 btw. I bought the full set from an appliance store for $200. Old dial designs not today's digital crap.
    Myself I have always bought base model vehicles too for this same reason. Reliability!!
    Everyday people toss out their perfectly operating machines for the next wonder machine that has it all. In fact I know people who spent almost $3000 on a new washer/dryer set and within a few short months I watched them drive their clothes across town to family members for washing/drying. What is simply remarkable & horrifying to me is how come people today simply keep buying this same ol' crap over & over just hoping to get a good set.
    We need to all unite and put (1) big name corp out of business for doing this to us just to send a very clear message. Also' (1) big gas/oil corporation too over their decades of price gouging on us, but hey' relax everyone, people will never do this today. Although with todays social media it's more possible today than ever people just can't unite for any reason long enough to do anything of a sort.
    We the people truly are just slaves that always do what we're told by our big corps. Simple cowards who lost our country, united we stand? What a huge load of BS we were taught there?

  3. yet they want to charge us with carbon tax even tho they design our important items to break .. feeling robbed yet ? mim wage job can barely pay to live .. but hey 1400 on a fridge that don't last longer than a year unbelievable cheaper to buy new than to fix it ……. seems to be an epidemic lately in the last 20 yrs

  4. Even the repair parts are crap. Our dryers heating element burned out and I went online to find one. The ones on amazon seemed great bc they ran for $20 but upon further review, i found that the quality is trash and people had their elements burn out again within a few weeks. Had to purchase an OEM $110 one and so far its been holding up good after a month.

  5. You know how long things last by how long the warranty is. If it's a year then it wont last more than 2. Things always break right after the warranty. Same on cars and computers and everything else.

  6. It's ALL appliances now not just white goods, also vacuum cleaners as well. If you have grandparents that have older appliances and they are downsizing, grab them!

  7. I got all my money back from Samsung for their pos fridge! CS is run by Sears. You have to be persistent and not let their insanity of acting like you never called not get to you. Take detailed notes in one notebook every time you call. If it's within warranty you can get your $$ returned to you.

  8. I have fixed my washing machine , tumble dryer, dish washer and oven. Get the info off the internet go on you tube look for tutorials find a parts company and buy the parts yourself .

  9. Maytag is the absolute worst you can buy. Bought new when their front load machine first came out it cost$1,800 for the washer and right at $1,100 for the dryer. Within two months the washer flooded my floor, the lock opened. I called Maytag for the warranty repair. It took a act of congress and almost a hour and half talking to a complete jerk just to get the service scheduled for almost 2 weeks out. It was the mother board, it was replaced. Not 5 weeks later had to call again for something else, whites started turning beige, colors not clean ECT. & cycle not running right. Again it was the mother board replaced and the rubber seal because clothes started getting stuck between the seal and not washed at all. I'm thinking man you think how much I paid for these I wouldn't need to be worried about not working and it was the main reason I bought them. I'd just become disabled due to a very bad accident,had already been through several major surgeries and multiple still to go through,my kids just in middle school. I thought that buying the front load was going to make life easier for me. Wrong. It kept being one thing right after another with these Maytag. And this company and the way they treated me on the phone made me where I absolutely will never buy another Maytag product ever. I did let them know I didn't appreciate the attitude I was always spoken to, how rude they were and I would make sure I always told anyone never buy Maytag. This was 1998 and I've never owned anything else by this company. I had a washer and dryer that was 28 years old and was working perfect when I gave them to a friend when I bought the new set.i know 3 years later the set I gave away was still working.

  10. I have a Samsung smart TV (46 inches, bought in 2015 from Walmart), and a refrigerator that's about 4 years old (GE? Hotpoint). Both work well. I studied the manuals when I got them and am careful when I use them. I also realize they could fail one day unexplainedly, and purposely make it a point not to get upset at an appliance company. I also have an 11-year-old Dynex HD 32 inch tv (bought at best buy). All of these things work well. And also my Dell laptop (though it has downloaded software that makes it unable to browse the internet and I've done like three system restores on it to fix that (purchased in 2012)), is working good. I think it's important to be careful with your electronic things. 🙂 If you can get them fixed, do so and save money. I also have a 1997 stereo receiver (Kenwood) that works well. And 2002 VCR that still works well, and 2008 Blu-ray DVD player with internet apps that works well. I had a Sony 13 inch tv bought in 1987 that lasted 28 years before have something interrupting the picture and sound when you watched. I think that if you're grateful for your things, that this helps them work well. 🙂 Maybe? Definitely be careful with things and try not to use them to fast (I think) as maybe that puts a strain on their parts. Cars are made with plastic parts versus metal to cut costs. Maybe that's true for other things. Some things (very cheap brands) electronics have failed though. I try to research the brand before buying.

  11. I think as man lives longer and longer (potentially), maybe due to health practices; that he'll want his things to last longer and longer. This is a process and is evolving. Things have grown enormously in complexity (and we have more things than ever before). A lot of things I have been lasting a long time. I rent an apartment, and my new fridge( I think about 4 years old), Ge Hotpoint has worked just fine. 🙂

  12. People….
    Companies have no accountability
    It’s a corporation not an individual who started the company. That’s what happens to us all when we let them get so big.

  13. Yup, they’re junk. Fixed every appliance in the house even though they’re only a few years old
    I’m sure how much of it is “planned obsolescence” and how much incompetent engineers

  14. I don't see anyone fixing the problems.
    They are now using amonia as a refrigerant. My neighbors fridge blew up and burned his camper to the ground.
    This was a high end fithwheel trailer the appliances came in it new. It burned to the ground and damaged his business too.
    Very dangerous. Before the explosion they were inside cleaning.

  15. That’s y u go to ur neighbors house wait till they go to the bathroom and u take their motherboard before they come out n put it down ur pants n walk out with a stiff leg 😬

  16. They build things to break nowadays. Ethics have gone out the window. Everywhere you buy products these days, they always offer an option to buy a warranty. Ironically however many years that products' warranty is for, is about what you'll get out out it, before there's a problem. I've seen parts that take abuse go from steel, to plastic. They want it to break! Lawsuits are the way to change things unfortunately. However, again the consumer never sees a competition from something like that. Little guy always getting pooped on!

  17. In the USA the BBB is easy to contact and fill out complaints online. If they get flooded with complaints they may take more aggressive steps to intervene. At first, they contact the company with the complaints and allow a set time for them to respond before taking further action.

  18. We have one of those yellow color washing machines from the 1970s or early 80s. It replaced our computerized washer that stopped working lol.

  19. It’s all made in China with our garbage we toss out. Then they ship it back to us as a product that won’t last like they should. When are we going to get ALL AMERICAN MADE PRODUCTS again? Cloths that fit right and shoes that love your feet. The list goes on and on. And what’s the deal with these short pockets??

  20. Miele are the exception, a privately owned company not connected with any of the other brands and still designing stuff to last an average of 20 years. Generally by far the most reliable, but the only down side is if you are unlucky and do need a repair the parts are expensive and most independent repairers struggle to get them and can't access any info from Miele.

  21. As society moves away from its Christian moral standards, it then becomes all about getting the cheapest made product out on the market for the best price.
    I expect things to get worse, not better.

  22. My HP printer stopped working within 2 years. Was told the parts were made too cheap to work for long. It can't be fixed. My HP laptop died in 4 years, after being sent back to HP the first year for repair, 2 days before the warranty expired. Was told it was a design flaw because "these HP laptops heat up and burn the components." It can't be fixed.

  23. My Walmart vacuum cleaner broke down within 2 years. Was told the plastic parts should have been metal. It can't be fixed.

  24. My expensive Meiele refrigerator broke down in 4 years. The repairman wanted $1,100 to fix it because there were no parts for it! I chucked it and bought a Haier. Within 3 years, the freezer stopped freezing, the fridge filled with water, the seals deteriorated, and the noise from the motor became so loud I had to put doors on my kitchen. Was told even if it were fixed, the price was higher than the fridge was worth and the seals would deteriorate within a short time, again, and a replacement hose, and some other part, to stop the water in the fridge wouldn't be worth the cost.

  25. My Panasonic stereo was bought in the mid-60's and lasted until it broke in transit in the early 90's. No wonder Panasonic isn't around anymore!

  26. I'm on my 3rd microwave in 5 years. When I called a repairman, he said outright on the phone, 'don't bother it's not worth it. You have to buy another one. ' What he didn't say was 'you have to buy another one, and another one, and another one…'

  27. The plug in cord to my expensive Apple iPad had to be replaced 3 times in 2 years because they were so flimsy the part that went into the iPaid kept coming apart from the wire. I bought the iPad for games, Youtube and Netflix on the go. Now Apple discontinued Netflix citing something like an 'incompatible' issue, whatever that is.

  28. My faucet began leaking heavily with 4 years of use and after having it checked by the repairman, and paying his fee, it couldn't be fixed because of faulty parts. I bought a new faucet, the identical style, which doesn't fit the same connections as the broken one, and had to pay a premium to re-drill the hole and some other things. Why aren't the faucets the same anymore?

  29. Segue: Make sure your dry wall does not come from China. Their dry wall panels deteriorate quite rapidly and have to be replaced within 2 years of installation.

  30. I tell people to buy the cheap models. The expensive models are identical to cheap ones with more bells and whistles.

  31. Make them better at higher cost and by law you must buy the high cost long life ones. We are in a buy lowest price and besides most people want a "new" look after a few years.

  32. I remember when i bought my first computer it was an hp and it broke after like 4 years after 2001, when i called they replaced it no questions asked not even a reciept, those were the days, they even sent a replacement first and said to place the broken one in the same box and paid for return shipping.

  33. CBC should have mentioned front load washers. They are all junk, the spider arm that attaches the drum to the motor is made out of cheap metal and will fail in 3 to 5 years From corrosion and it is an expensive repair.

  34. Just confirms what I already was aware of. We call it 'built in obsolescence'. If you look at cookers that where made 30 – 40 years ago there is no comparison to what
    is made today. Old cookers where made with cast iron and thick sheet steel which was enameled. Controls and parts were more robust. Cookers really lasted for ever if you looked after them, but as time moved on parts became impossible to get so you had to trash them. Also people don't want a modern kitchen with an antique looking cooker or fridge.
    There is also the concept of modernity and fashion. That's why people generally change their kitchen layouts and update to 'newer' units and alongside this more modern appliances. Supposedly Samsung make good reliable products, as do Neff, Miele, Bosch etc. You pay quite a bit more for these manufacturers appliances and you supposedly
    are getting better reliability and quality — but I don't know if this is the case anymore. Manufacturers change designs and modifications like the weather, so your product become outdated within a few years. They should be made to make all parts available for at least 10 years after they stop manufacturing a particular model. But then again they will just put absurd prices on the parts. They have got you every which way.

  35. … A L L this stuff is already well known by just about everyone with half a brain .
    No point in making films with disgruntled customers / frustrated repairmen ….. ten a penny .
    The CRUCIAL film would be getting someone VERY HIGH-UP in the manufacturing company and nail them to the floor ON SCREEN .. ON RECORD . NO PRETTY PLEASE NONSENSE .
    Same issues with cars/TV's/music equipment/ etc etc – the list runs on endlessly .
    THE REAL CRIME IS NOT THAT THE MANUFACTURERS DO THIS, REPEATEDLY .
    THE REAL CRIME IS THAT THEY DO IT REPEATEDLY AND ARE ALLOWED TO GET AWAY WITH IT .

  36. I repair my own appliances myself, I even repair my own circuit boards, I can EXCEED any repairman, I can do MORE repairs than any repairman

  37. That is ashame cause they know it has problems and they don't seem to care.They don't make stuff like they used to. My granny had a refrigerator that last almost 50 years it was a hot point and my parents have brought 2 new refrigerator s since they remodeled there house. I will never buy any appliances with push buttons I always get ones with knobs cause they last longer and I buy the cheapest one cause it's going to break sooner or later it doesn't matter if it a high dollar one are not cause they all make crap these days.

  38. I would buy a Samsung TV or smartphone but a refrigerator?No way.
    BTW.Cars sold today won't last more then 10-12 years.

  39. It seems that this problem could be easily fixed with some simple legislation : mandatory minimum 5 years parts and labour warranties on all major appliances.

  40. Six months ago, my 15-yo Frigidaire electric range went into broil mode all by itself, heating up uncontrollably past the self-clean temperature point. It turned itself on. The smoke detector in the adjacent room sounded the alarm. Had I not been at home, I believe the house would have burned down. The walls next to the range were exceptionally hot to the touch and one showed evidence of scorching.

    Replacement cost for a new range varied from $3K all the way to $5.2K. I just couldn't afford a replacement. I am disabled an am on a fixed income.

    I ended up taking the #@%%&! range apart carefully (hey, it can't get more broke), documenting the parts, wiring, screws, etc., as I went along. I finally got down to its control board, which gave me a part number to search for. But, no replacements were available anywhere. I used to work as an electronics technician for the USPS. They sent their boards out for repair, so why couldn't this control board be repaired too?

    I found several firms that do appliance control board repairs. I decided on Circuit Board Medics in South Carolina and shipped off the board on a Friday. I received the rebuilt board the following Thursday and installed it that day. It took a while from start to finish, but I managed to get the range back up and working (with unbelievable copious swearing on my part…blush) for about $200. Their work is guaranteed for 10 years or it's repaired for free.

    They do all sorts of board repairs, from household appliances to cars and motorcycle dash boards. You may want to consider repairing the control board versus replacing the entire unit. I'm a 68-yo woman. If I can do it, just about anybody can.

  41. Buying a new home, I’ve asked the builders to NOT install any whirlpool appliances. Garbage appliance and garbage support.

  42. I’ve been on a search to understand the decline in quality for consumer goods. In the 1940’s-1960’s there were always new toasters, ovens, microwaves, fridges etc to be bought. They were often being bought by first time owners. Meaning they lived without before. After awhile the manufacturers ran out of things to invent. They had to build them with quality because people had to be convinced it was worth buying. They had a name to uphold. How many times have I seen a Kenmore fridge built in the 50’s still running just fine? Some time in the 60’s-70’s manufacturers learned they had to cut quality because they wouldn’t have any more sales. It has further been complicated with the continual buyout of competitors as stated in this video. Also moving manufacturing out of the US where many of the trusted brands were built. So cheap labor and cheap parts. Along with poor design. To me “high efficiency” means dishes that aren’t cleaned or laundry that doesn’t dry worth a darn. I will end with this. During the mad competition of the 50’s with the car market. Aside from Dodge, Ford and GMC. There were smaller automakers that were struggling to compete. So American Motor Company was created. A merger of failing small time automakers as a last ditch effort to compete. They ultimately went bankrupt in 1986-87. Nearly every industry has seen some kind of conglomeration. Look at nearly every lawn mower. The engine here in the US is Briggs and Stratton. Or is owned by their parent company. Don’t even talk about how these holding companies have their fingers in every industry it seems. A select few make everything. Limited choices. It’s been a fight and the losers either went under or were bought out by the big guy.

  43. Being an Engineer who deals with DMS (diminishing manufacturing sources) all the time, the OEM's like Samsung and Whirlpool can't keep buying boards to sell for repair items because the chips that go on those boards eventually become obsolete, so they push forward to the next generation. That's the nature of the commercial market. IC chip manufacturers are rotating their line of product because that's what OEM's want so that they can then render their product "throw-away" so that YOU and I have to go out and buy a replacement. Electronic technology in appliances is a bad idea, so going with the older style mechanical is better in the long run.

  44. I have purchased commercial grade thermal controllers and solid state relays to control our oven in the place of the original junk that came with the oven. When the heating coils went out, I simply purchased a similar coil and adapted it to the old oven, and it all works flawlessly. Someone needs to build a website that shows how to do such things in order to not only innovate, but also prolong the life of their appliances to 30+ years. Refrigerators can also be innovated into prolonged service, but with a somewhat higher degree of creativity. The old cavities and insulation is generally still serviceable.

  45. What if Samsung fixed all 2-5 year old fridges for free? Would consumers still buy the retailer’s extended warranty? Would the retailer continue promoting or even selling their brands? The retailer largely influences all purchases, they are in control. It would be unwise to undercut them.

    Why drag the manufacturer through the mud for focusing on “edgy but risky features” which the market demands, and for warranty strictness which the retailer demands?

  46. Good to know! Thank you! Now, please do an investigation on why a washer takes 2 hours 50 mins to wash a load on 60. Are the washer manufacturers in league with electricity suppliers? It's ridiculous! The rinsing takes 3 quarters of an hour for goodness sake! Also; Why is it that washing gel caps and/or powders, despite the claims of being the best and whitest, cleanest wash ever, still requires one to have to add such things as whitening sheets, etc, etc, etc?

  47. I can get parts for a 20 year old KitchenAid dishwasher today with a modern dishwasher I doubt I can get the same level of parts and repair information

  48. I appreciate that these repairmen are coming and getting rich off of other products instead of the companies that make them. Basically makes them lose money.

  49. I am now 5 minutes into the video and I still havent heard anything frrom the "GUYS" just other peoples problems. This obviously isnt my time.

  50. I paid 6k for a fridge, microwave stove and dishwasher. They are all GE and the stove knobs that look like metal are really plastic and started to peal after 2 years. My fridge interior freezer walls are cracking. Definatly do research and post reviews

  51. I'm glad I made the smart choice of keeping my 25+ year old Jennaire downdraft range when I remodeled my kitchen. The thing works beautifully, and the new models are riddled with problems. (Plus, the new ones don't even work with the old downdraft set-up even though it's the same brand! Would have had to pay hundreds extra to install)

    For the rest, YouTube is very handy for figuring out how to repair appliances yourself. I appreciate these guys coming on the show, but I would only use them if a repair was beyond my skills or tools. So far, I've fixed my washer (new valve $14 and 1 hr), my dryer ($80 heating element, 1 day), and my fridge's icemaker ($0, 20 min of cleaning). Thanks to all the content creators who post tutorials and diagnostic videos!

  52. Well what happened to the brand name Roper 35 years ago or so there was a brand out there named Roper friend of mine was getting into the appliance business so I travel to one of the Distributors with e and I'm not sure if the distributor was in Nashville Birmingham or Chattanooga we went to all three of them all the time and one of the sales been there was giving me the rundown about the brand Roper it was an off brand had very few bells and whistles from what the way he explained it to me I'm doing this by memory he said they sold to a lot of people that put in apartment complexes or hotels that have little kitchenettes in them but they sold an extended warranty which what I can remember that many years ago was a very small amount of money that would cover the appliance light for 5 plus years I've never bought a Roper product but the products that I have bought have held up over the years had problems with all different brands but I'm sure they've got worse and now I'm going to be in the market and remodeling a kitchen to replace all of my appliances I'm really going to have to rethink what I'm going to buy or at least buy the extended warranties that I hate buying and I know they won't be cheap anymore if they know they got this many problems with their appliances but if anybody knows about the Roper brand out there send me a text on it cuz I may be looking at that brand but they may have just as many problems today as they everybody else does no

  53. I personally had a microwave from an ATAG daughter company (ATAG also makes boilers etc) and it broke within 2 weeks. they not only replaced it without hassle, they even sent a guy to install it and to make sure the broken one gets recycled. 10/10 would buy my stuff there again. microwave been going strong for like.. 6 years now without issue after the replacement.

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