Testing Uber Eats, Foodora and SkipTheDishes (Marketplace)

♪ [ theme ] -[ Makda ] This is
your Marketplace. Why does this $11 pizza cost
$26 on a food delivery app? That’s a big difference
that I didn’t know. -[ Makda ] Hidden markups. How much is it in
the restaurant? -$9.99.
-Wow. And what else are
you buying into? Uber, shame on you! Shame, Foodora, shame! -[ Makda ] They were asking you
about the food and the delivery? It’s like I’m not even a person. -[ Makda ] Love to eat? Love to save money? You’re gonna hate
what we dig up. Battle of the
food delivery apps, on yourMarketplace.[ ♪♪ ] Butter chicken’s ready, guys. Let’s go. -[ Makda ] Restaurants are an
$80 billion-dollar business. And taking a significant
bite out of that are food delivery apps. So which is the best? The fastest? The cheapest? Which food delivery
apps do you guys use? -I use Skip The Dishes.
-Foodora. -UberEats.
-Foodora. I use UberEats, so that’s
what I’m all about. -[ Makda ] Most of us don’t
know because we only really use one app. So you use…? Skip The Dishes. And how often do you use it? About once a week. -Once a week?
-Yeah. Why do you use it? Just convenience, I think. Sometimes you’re at home, and
you don’t want to cook a meal. Skip The Dishes
is easy, it’s quick. -[ Makda ] Oh, really? Marketplace puts the
biggest food apps to the test. Here we go. We recruit a team of foodies… Eden. I run a site called BlackFoodie. -[ Makda ] Hubert… I run a food blog
called Good Food Toronto. -[ Makda ] Steph… I have my own blog
called Candy Complex. -[ Makda ] Social media
influencers, to test… UberEats. Foodora. Nailed it. -[ Makda ] And Skip The Dishes. And behind every good tester
is a Marketplace record keeper. Boom. -Ready?
-Ready. Alright, welcome to
the battle of the apps. Are you guys hungry? -Very hungry.
-Yes. Starving. That’s what I
like to hear. So here’s what
you guys are doing. You are ordering
the same a meal, from the same restaurant,
at the exact same time. When the food
arrives, take a bite. We want you to score
the delivery time, the presentation, the price, and
whether they got it all right. -[ Makda ] You heard right. From the same ten restaurants,
the same ten meals. From these three apps,
that’s a total of 30 orders. Grab those phones. Fire up those apps. All at the same time. So, I’m ordering the
margarita pizza. I am so hungry. -[ Makda ] And we
throw in a $4 tip. Now we’re going to use the
Skip The Dishes app to get a breakfast poutine. So I’m looking up
South Street Burger on Uber. Come on, Foodora. You can do this. -[ Makda ] It’s lunchtime. In three, two, one,
place your order! And our test begins. So I’m looking for
the breakfast poutine. It’s the best time
to eat poutine. So I’m going to go ahead
and choose the spaghetti. Oh, I really want
to add hot chillies. I’m looking for
the spicy salmon. -[ Makda ] We’re about
30 minutes into our test. [ Knocking ] We’ve got our first order in. Let’s see who it is. Oh, is it going to be Uber? -[ Makda ] Ready? I hope it’s mine. -[ Makda ] Hi, how are you? Thank you very much. UberEats! Alright, let’s see
what you have. Beat you, beat you. -[ Makda ] UberEats delivers. It looks and feels like
the typical burger from Burger’s Priest. Okay, you like
how it looks, but how does it taste? How does it taste? I think it’s time
to test it out. That’s a big bite. It’s great. And before I do
anything, of course, I need to take a
picture of this. For your Instagram? Of course. -[ Makda ] Who will be next? Yeah, it’s been over 20 minutes. -[ Makda ] Skip or Foodora? Foodora, come on, now. We’ve got a delivery. Hi. Who do we have here? Oh, damn. Thank you very
much, UberEats. It’s UberEats, again,
and Foodora right behind. Foodora! I got pizza! Where’s my food? This looks really nice. And it looks like she
doesn’t have a burger yet, so I feel really bad that
I’m eating the pizza next. How do you feel looking
over there and seeing him with the pizza? Envy. That’s the best thing I can say. I feel envious. He’s got two options already. -[ Makda ] That’s
two for UberEats. All right, Burger’s Priest,
let’s see what you got. It’s pretty clean. I’m impressed, because
I was expecting it to be really greasy. -[ Makda ] One for Foodora,
and nothing from Skip. Okay, so my first order is,
still– it still hasn’t reached the restaurant. -[ Makda ] And while she waits,
now Hubert’s taking a bite out of his fourth meal. I am gonna try the
pasta right now. All right, so it has been
about 15 minutes since we placed the first order. We’ve got nothing here. What’s going on? I really don’t have anything. I’m so hungry. -[ Makda ] Yup. In our test,
Skip is the slowest. Oh, we got a call. I think that’s them,
I think we got an order. Hi. Oh, finally. Oh, please let there be food. -[ Makda ] Skip The Dishes,
you got your first meal! -Yes!
Okay, I’m ready to eat. -[ Makda ] Out of the
ten orders on Skip, nearly half take
45 minutes or longer. Two of them, over an hour! If I’m really hungry,
I need it to come fast. -[ Makda ] And ordering
in from any app? You might wanna
lower your expectations. You post your delivery fails. What do you think? I don’t think I would order
a burger on this app again. -[ Makda ] We’ve got
some of our own, too. They taste better
at the restaurant, so that’s one thing I was
kind of disappointed about. -[ Makda ] Nearly half our
meals don’t look too great. It looks like its
a bit squished. -[ Makda ] Restaurant
owners tell us, delivery means sometimes
you sacrifice quality for convenience. The crust is really dry. -[ Makda ] And time to
break down the costs. Bet you wanna know
who’s the cheapest. Not so fast. We discover our bills
aren’t quite adding up. Back on the street, we
break those bills down. You were just in
Burger’s Priest? Yeah. -[ Makda ] To show
you what we’ve found… What did you have? I had the double
bacon cheeseburger. And how was it? -Amazing.
-Amazing? Yeah, it was really good. So do me a favour and look up
at the bacon double cheeseburger on Skip The Dishes. Oh, there it is. How much is that? It’s $11.99. $11.99 on the app. And how much is it
in the restaurant? $9.99. Wow, why? Yeah, what’s the deal with that? Why is it like that? -[ Makda ] Some, shocked… Whoa, I didn’t
know that, actually. What do you think about that? I would say, keep the
same price as the menu. You can’t just change it. Bit of a sham, really. Just, like, why is it a
different price when they are already paid
more to deliver it? -[ Makda ] Some of you
don’t seem bothered by the hidden markup. I don’t care. It’s for the convenience. They’re just charging
us for our laziness. I’m willing to spend an
extra two bucks if it comes straight to me. Do you realize that’s an
extra two bucks on top of any delivery fees, service fees
that you may be paying? No, I had no idea. I’d be curious to see
how they justify that cost. I think it’s unfair. Why would you charge me an
additional cost on top of having to pay for delivery? So who gets the
extra money, though? Does the restaurant get it,
or does the app get it? -[ Makda ] Good question. We want to know, too. So Hubert helps us investigate. So we’re at Little India
right now on Queen Street. We’re inside Touhenboku,
and we’re going to check the price of veggie miso ramen. -[ Makda ] Turns out Burger’s
Priest isn’t the only restaurant with hidden markups. It’s $13.45 picked
up from the store. On each of the apps
it was $1.50 more. The chicken tikka masala is
$16.95 on the Foodora app. So, same as UberEats,
it’s one dollar more. So the margherita
pizza is ten dollars. We’re going to
compare it to the apps and see what the
price difference is. -[ Makda ] That pizza,
ten bucks. Hubert’s in-store
total with tax, $11.30. That same pizza on
the apps listed for $12! Two bucks more,
but you wouldn’t know it. Throw on delivery
fees, tip, and taxes, now you’re paying double. That’s a big difference
that I didn’t know. -[ Makda ] Not all restaurants
markup their prices. But we had no trouble
finding ones that do. We call all ten restaurants
in our demo to ask, why the markup? Little India takes a big step. Co-owner Sri Selvarasa
is nervous. He doesn’t want to get
booted off the apps, but feels it’s important
customers know the true costs of delivery apps. We found that in your
restaurant and some others, food costs more on the
apps than in the restaurant. Why is that? It’s just because of the
percentages that they take. It’s 30%. That’s most of our profit
that’s going into their commissions, right? I thought we could just markup
the price a little bit to at least make a little money. If we don’t do that, then
we would make no money. -[ Makda ] Wait, what?! A 30% cut? 30%? That sounds like a lot. Yes, it is. And what are you left with? Pretty much nothing. So that’s why we have
to make up the price, so at least we can
make something. -[ Makda ] And from
more restaurant owners, we hear the apps can
take anywhere from 20-35%. We might not even
make any profit. It’s very difficult for
restaurants to offer 30% just for delivery. We make very little but
there is no other choice. Everybody’s on them. Like, it’s kind of hard
not to be on there. Damned if you do,
damned if you don’t. -[ Makda ] Lots to digest
on yourMarketplace.[ ♪♪ ] -[ Makda ] We’re testing
the top three food apps, and the results are in. Skip The Dishes,
come and get it. I am so happy. -[ Makda ] Skip is the cheapest
when it comes to delivery fees, but it also takes the longest. What’s up with that? I might have wasted a bit of
time but I saved some money in the process. -[ Makda ] Skip tells us,
several factors may impact delivery time, including
courier reassignment, restaurant requests for
more order preparation time, and traffic conditions. [ Knocking ] Looks like we have a delivery. Looks like my food’s here. [ Laughter ] Pretty sure. Hi. Uber! Yes, Uber! Two orders from Uber. -[ Makda ] UberEats was
the fastest, but at what cost? It’s got the highest delivery
fees from $3.50 to seven bucks. It can make a one-item
order quite expensive. -[ Makda ] Uber tells us
consumers pay depending on time and distance. And get this. That delivery fee you
see on your phone? With some apps, it doesn’t
go directly to couriers. It goes to the company. If you’re ordering for one… That’s really expensive. -[ Makda ] ..Foodora might
not be the app for you. The total is $26 and two cents. -[ Makda ] Yup,
with fees and tip, most of Steph’s meals
cost that much. If you actually do the
math like we just did, then I think it would change
your opinion on which apps you should use depending
on what you value. Do you think that delivery
apps should make it more clear when it comes
to these additional costs? Sure, yeah, absolutely. I think they should. They probably should. I just like to know exactly
what I’m paying for, right? I’m lazy. I don’t want to look it up. Absolutely, because that way
I can make a well-informed decision if I want to proceed
with paying a few dollars more if I can go get the food myself. -[ Makda ] We think so, too. So we go to the apps
for some answers. UberEats and Skip won’t
do an on camera interview. But Foodora steps up. -Hi, David.
-Hi. I’m Makda. -[ Makda ] David Albert,
Managing Director of Foodora Canada. As you know, we tested some
food delivery apps… Sure, I heard. And it turns out that Foodora
was the most extensive. -Okay.
-What do you think about that? What maybe drove the price
to look higher is we– all our restaurants have a
minimum order value of $15. That’s right. Why do you do that? So, it’s ultimately an
economic thing for us. So, if you have $14 in
your cart, for example, you can choose to pay an extra
dollar or add something else to your cart. But aren’t you forcing
customers to spend more than they intended to spend? We’re not forcing customers
to spend anything. A business has to charge
whatever they have to charge to be able to make money
and pay their employees. -[ Makda ] Sure, make money,
but what we question are those hidden markups on the apps. Why not be more
transparent about that? So, it’s a good question. So, we ultimately
enabled the restaurant to dictate the menu price. About 20% of the restaurants
on our platform have a price markup. To your point around
transparency, one thing that we’re talking
a lot about internally, actually, is whether
we should have a feature that kind of publicizes
this to the customer. Is this something that
consumers could look forward to in the next year? Yeah, again, I won’t
make any promises that I can’t deliver on. But it’s something that we
think makes sense to provide more transparency
around to the customer. We also talked to a lot
of restaurant owners and they tell us they’re kind of
forced to markup their prices because Foodora’s commission
leaves them with little or no profit at all. The restaurant business
can be a tough business. The margins are thin,
it’s high pressure. But the restaurants continue to
work with us, very consistently. Which, to me, I think is the
best proxy for whether they can afford to pay the fees. But they almost feel like
they have no choice but to work with the
food delivery apps. For us, it ultimately boils down
to what we need to charge to also be able to make money. -[ Makda ] We also ask Skip and
UberEats about hidden markups. Skip says price differences
are uncommon but do occur, and UberEats tells us sometimes
restaurants charge a premium to help cover packaging
costs for delivery. I was under the assumption
that I was just paying for the delivery. I did not realize the actual
food items themselves were also marked up. That’s a rip-off to me. -[ Makda ] Battle of the
food apps continues. [ ♪♪ ] -[ Makda ] We test the top
three food delivery apps, Skip The Dishes, UberEats,
and Foodora, rating delivery times and
revealing hidden markups. But what else are
you buying into? Shame, Foodora, shame. -[ Makda ] Couriers protest. Uber, shame on you. -[ Makda ] In the
UK, France, Italy, China, and Australia… We make their profits for them. -[ Makda ] ..it’s about
falling wages… In ten hours you made 34 pounds. -[ Makda ] ..and job security. English is my first language. I feel sorry for people that
it’s not their first language. -[ Makda ] While researching
our story on food delivery apps, we get an e-mail from
an UberEats driver. We have no rights and no voice. You will have my full
cooperation as long as I will remain anonymous. -[ Makda ] She wants us to
see what life is really like for the couriers. I am one of those people you’ll
say is a working poor person. -[ Makda ] So we join
her for a day on the job. Do you think the drivers are
respected by the company? No. -[ Makda ] We’re not
showing her face, using her name,
or her real voice, because she’s scared
of losing her job. Why not? Because we’re left in the
dark about a lot of things. I did it full-time in the summer
and it was exhausting, and sad, because by
the end of the day, I realized I was making less
than minimum wage after my gas and everything. -[ Makda ] Fed up,
food couriers fight back. Uber Cheats. -[ Makda ] In Canada,
Skip The Dishes and Uber face potential
class-action lawsuits. At the heart of both disputes is
that couriers get no guaranteed minimum wage, paid sick days,
overtime, or vacation. How to classify couriers
is what it boils down to. What do you think about that,
the fact that you’re labelled an independent contractor
versus an employee? I think it’s an excuse for
them to exploit drivers. -[ Makda ] That’s Aidan
MacDonald’s opinion, too. He’s with an injured
workers’ legal clinic. All of the food delivery
apps classify their workers as independent contractors. What is the problem with that? The problem is that when you
misclassify a worker as an independent contractor,
they don’t have access to workers’ compensation. They don’t have the same access
to employment standards and employment insurance. That leaves those workers
vulnerable to exploitation. -[ Makda ] We speak to more
couriers and all of them ask us to hide their identities. They, too, are afraid. They tell us the draw at
first was the flexibility. I was studying. I didn’t find any job that I
could fit into my schedule. So this one was the perfect job. -[ Makda ] And the potential
pay can be promising. I started making
a lot more money. -[ Makda ] But for these
two Toronto couriers, everything came to
a crashing halt. I collided with him
somewhere around here and landed somewhere
right about here. I was riding my bicycle
in the downtown and somebody opened a door. So I crashed into the door,
and that broke my left hand. -[ Makda ] Both couriers
alerted the apps. They say the response
was surprising. I was sad that Uber
even didn’t ask me, “Are you okay,
everything is good? Do you need an ambulance?” No, nothing like that. They asked if I wore a helmet,
if I injured my head, and then if I could
finish doing the order. So I told them
I couldn’t do that. [ Laughter ] What do you think
about that? I thought that was so stupid. It made me pretty mad. It’s like I’m not even a person. To hear a courier say they
don’t even feel like a person, does that not show that
there is a problem here? So, that doesn’t
make me feel good, hearing about that
specific incident. So, for us, these things
are very case specific. But we would never want to
make somebody finish a job, nor do they have to finish the
job if they’re hurt on the job. -[ Makda ] When it comes
to workers’ compensation, the Foodora courier was covered. But the UberEats courier
said he was left with nothing. After I realized that I was not
going to have enough money to pay all my bills,
I was really stressed. I didn’t have enough
money to pay my food, to have to save
money for everything. Even I have to ask
for money from my dad, and that made me
feel pretty bad. -[ Makda ] UberEats says it
never wants any of it’s delivery partners to have
an experience like that. And it’s always looking
to improve support. But that doesn’t include paying
into workers’ compensation, because UberEats
says their couriers are independent contractors. So does Skip and Foodora. But Foodora pays premiums. So, why the difference? After questioning Ontario’s
Workers’ Compensation Board, the WSIB, we learn that
UberEats is classified as a telephone answering service,
that’s like a call centre. So that means those on
the road are not covered. But Foodora is classified
as a courier operations, so there couriers are covered. Skip The Dishes’ status
is still pending. We feel that it’s important that
the worker has protection in the event that they’re
injured on the job, and in speaking to
the regulating bodies, it seemed like it was
something we were able to do and actually supposed
to be doing. We ask the WSIB for
an interview to explain. They decline, but they do admit
that our questions are forcing them to review UberEats and the
entire food delivery industry. And across the country coverage
of couriers is not much better. How do you feel when you hear
that some couriers are getting coverage if they’re injured
on the job and others are not? It’s a fundamental unfairness. There’s no rhyme or reason why
some people doing the same work should be covered
and other people doing the same work should
not be covered. -[ Makda ] These couriers
feel the same way. I think it’s really messed up
because the nature of the job regardless of who you
work for is the same. What happened to me
could happen to anyone. I would like to feel secure
when I’m doing this job. I would like to feel that
if something happened, I have a backup. -[ Makda ] We’re going to
follow this fight and want to hear from you. When picking a food delivery
app, what matters most? Take our poll or write us.

100 Replies to “Testing Uber Eats, Foodora and SkipTheDishes (Marketplace)”

  1. Well now you know why Foodora is the most expensive. They provide workman's comp and the other app's don't. You should use Foodora if you are going to use a foodapp.

  2. love the general contact, but most of your complaints are ridiculous:
    most questions are answered if you realize this is a capitalistic economy. business's are in it to make money, not save you money or help you. so yes, they have the right to charge the restaurants as much as they want , and they have the right to hire the couriers as an independent contractors because it makes more economical sense for them. if it doesnt work for the restaurants or drivers/riders, they can opt-out. there is no force to do anything…
    because these drivers and restaurantors want more/pay less it does not make it the delivery companys responsibility….

  3. the reason for this is because each one of these apps are using a 3rd party payment gateway like paypal, stripe, authorized.net, braintree…each of those payment gateway app take 2.9% + 30 cent

    so if you order a meal on those app and something cost $15.00 a payment gateway will take $0.73 cent and the restaurants gets $14.26 and then app takes their cut of 25-30% so now the restaurants only gets about $10.70…..restaurants lose $5.00 in order for the apps to really profit they have to mark up the prices, also drivers have to get paid too.

    none of those apps have their own payment gateway to accept payment.

  4. It's a business what do u expect, yes it's so greedy that the company takes a huge percentage.. just don't use the app duh

  5. As a restaurant owner we talked to ubereats and door dash and if we wanna keep the same prices as in on the menu we have to process with them and they would take their charge at the end of the month. If we don’t want their inflated rates they add like 2 dollars more and we get the money right away cause the drivers pay with the company cards. So yes the apps mark up the prices it’s not the restaurant

  6. That's the price you pay for convenience. Call ahead and pick up your food to go if you don't like it, seems pretty simple.

  7. Can we do one these on postmates
    Ugh their ad are everywhere🎊💀
    Interviewer: what food app do you use?
    Person: skip the dish
    Me: Skipthedish WHO…. I use postmates….

  8. It's like a third party transaction and with every third party transaction there is the "additional" fee. So take yourself to the store / restaurant / which ever if you do not want to pay the extras. Not paying the workers, however whether in cash or in kind, is another issue to be dealt with. It's a form of modern day slavery that should be rectified. A fair day's work for a fair day's pay.

  9. If you accept that your food be wrapped in news paper then fight the markup in price. I don't think the restaurant should cover the cost of packaging. Every small expense counts.

  10. Bro these people crazy I use uber eats all the time
    The most they charge is 8 dollars which is ok because there getting the food for me

  11. Plus uber eats deliver to the beach
    I be fishing and get hungry and order uber eats panda Express always on point

  12. Can't use these as my posh building is "migrant free zone", many of the delivery guys are very foreign looking.

  13. None of this should be surprising. If you want food delivered, order from a restaurant that supplies their own delivery drivers….a lot less markup and at least the drivers make an hourly wage.

  14. Realistically the cost of the item should 100% go to the restaurant and then a $3 delivery fee across the board and that’s it. Otherwise I would rather go buy the food myself

  15. Seriously, you guys think it is a scam to pay more to have something delivered to you? Do you think the delivery people should work for free? Ridiculous!

  16. Canada is becoming a third world country!.. I am from costa rica and it is sad to see how the main canadian tv station is anti-business.. Anti uber eats… The canadian millenials have become entitled and pot heads… The demographic change in canada is huge… And the new immigrants (who come from socialist countries) will make convert the country into a socialist utopia… The reason there are no good paying jobs is because automation and Artificial intellegence have killed manufacturing jobs and the flood of low IQ immigrants have saturated the canadian job markets… At the end, machines will do all the works.. Low IQ people will be on wellfare…(current whites and immigrants) and the high IQ enginneers and their bosses who control thr machines Will get all the money…

  17. It should definitely cost more when ordered through a delivery app. Hear me out. The restaurant does not benefit or profit (much if at all) from these services, would rather not pay into them, and most likely would rather you enjoy their food fresh, hot and face-to-face, with proper presentation and service. Dealing with the multiple apps, the ringing in of food and time consuming packing and checking orders is a huge hassle for the staff, and it's time spent away from dine-in customers relying on your service and ordering drinks (increased cheque total), not to mention the price of take-out containers, plastic cutlery, napkins, condiments etc. I would ring in, package and organise into bags sometimes hundreds of dollars in orders a shift that none of the staff would see a penny or percentage of gratuity from. …And let me tell you, when you're dealing with all that on a weekend dinner rush (when staff is already spread thin since the owners aren't profiting yet feel they have to keep it available even when we're full and the diners/kitchen are already experiencing long waits) plus spending time answering the constantly ringing phone if I don't accept the order immediately with a time estimate, calling customers to clarify or explain mods or allergies, or troubleshooting or tying to resolve issues (often being of missed or incorrect items – usually inevitable during peak times), ordering remakes and wasted or unsold food on the company's dime when the driver was late (or forgot cash) and food got cold or the customer cancelled because it took too long when no drivers were available (oh, and the app also charged us a $5 fee when the order was ready more than 5 mins after the estimated time), tracking down drivers, speaking with customer service regarding app or customer issues, order or address changes, pricing discrepancies, or updating it with sold out items, then scrambling to assemble many multiple-item orders with their corresponding containers and accoutrements while delivery drivers are lining up yelling their order numbers at me ….yes, my tips from my actual customers were greatly affected along with my sanity. When the guy at the bar can't order his dinner from me because I'm in the weeds from an influx of app orders, or he would rather eat without the annoying persistent sound of the phone ringing and app going off, or thinks the people who aren't in the restaurant (ordering soggy food they will probably complain about later) appear more important than him, or a table has been waiting on food or drinks but my foyer is filling up with drivers (who sometimes actually interrupt me while I'm with a customer to tell me they're here for pick up -as if I can't notice their big branded cooler-bag – or to ask "how long?" when it's been 2 minutes and I'm still completing the same task as when they arrived and clearly not in the kitchen) the customer often feels annoyed or neglected and the whole business suffers. Not to mention issues with the app, the drivers, or issues in communication between them, the restaurant manager and customer leading to a bad experience that the customer then blames on the restaurant.
    I'm sorry for my long rant, but I feel I've barely scratched the surface of how much of an inconvenience those apps are to the typical establishment and my hatred towards them. (I've worked for a few with them -and the issues don't seem to be smoothing out at all)
    Bottom line: If it's a place that isn't strictly or mostly doing take-out and/or has their own delivery driver (pizza, Chinese, fast food..) and you're craving something, just go in. Or have a pint at the bar while you wait for your take-out and tip well, because it's much more work than just picking up and dropping it off. If this trend continues the service at the average restaurant will go down drastically as they now have to do double the work for half the tips. Or learn to cook and save your money. With all the fees you're paying way too much anyways. I was always blown away by what people were willing to pay for a few overpriced items with tax, tip, extra fees and delivery charge; it's outrageous.

  18. I’d be afraid some delivery lunatic would fondle the food or pee on it or something. Same with some of the restraint staff. Make your own food.

  19. What do these people expect? It’s a low paying unskilled line of work? If it paid more money to delivery schmucks the job wouldn’t even exist. Wtf? If you don’t like your job find another one.

  20. A lot of respect for Foodora for doing the interview. I've never even heard of them. Must be a Canadian based company

  21. Don't want minimum wage? want benefits? get another job! you're not forced to do these jobs. as far as mark ups at food, i can see that yes app has to get paid, food place has to pay them and packaging etc but transparancy should be put out there. honesty goes a long way.

  22. I and my father owns a successful restaurant, and never affiliated with any third-party delivery service apps. Uber Eats called us for the first time asking to join their platform for 30% of the orders that we received (same as explained in the video). Big companies such as McDonald's and other fast food chains get a special percent which is lower.

  23. Restaurants dont charge people for their laziness 😅 In fact as a restaurant using these apps, they are taking a certain percentage of the sale and it can be even 30% from one order. Thats insane. I dont blame restaurants at all. It’s a ripoff from these apps. But without them, it would be so much more difficult to survive as a restaurant in these days.

  24. The best one is Foodhub UK. It’s not as big as uber n these but they got some HUGE discounts on there. one of my local places has 50% off. I even went and cross checked the whole order on just eat and it worked out. Through foodhub i got 50% discount, got no service charge and saved £1 on delivery

  25. Im glad tax payers money is being well spent on this CBC investigation … I think the CBC should be investigated for poor content

  26. Wow, I had no idea the apps were double dipping. Taking 20-30% off the base fare of the order from the restaurant and charging the consumer a service fee on top of the delivery fees.
    Restaurants operate at such thin margins, it seems so krony that they take that high a percent

  27. I use these a lot and IMO UberEats is typically the safest bet just because they have a larger user base of drivers and more infrastructure. They've usually been the quickest for me

  28. you guys are such hacks. the couriers can just quit and get a better job. maybe the courier companies should close their businesses and all those people can have NO JOB

  29. if the couriers were employees vacation and health care benefits, imagine how much money deliver would cost! seriously. think about it! delivery would cost so much that it wouldnt be worth it and you would just get it yourself and most people would do that and then there would be no business for the delivery app company and NO JOBS TO COMPLAIN ABOUT

  30. wow….I'm surprise, in VN we mostly use grabfood and Deliverynow, most of the menu is the same price and they only charge us the delivery and take they fee from the driver

  31. People are shocked by higher prices for food that get delivered? Give your heads a shake. You want convenience, you pay the price. Everyone needs to stop being so damn lazy and then complain about when everything costs a little more. This isn't unfair, it's called economics.

  32. they’re mad about the apps charging 30% markup . So the solution is to give workers comp and other benefits? Then they’ll be complaining bout 60% markup. Also I don’t feel sorry for the girl who’s so miserable and upset, yet doesn’t want her identity revealed cause she’ll lose her job. If she isn’t making money after her expenses and is miserable, then quit and find something else. This is why we can’t have nice things, cause people have to figure out how to dump on something. Yes I expect to pay more if my food is delivered to me. If I don’t want to pay I’ll get in my car and drive over there.

  33. lol petrol cost money so does the insurance, workers liability and cost of the actual food lol millenial problems we had to go to get our takeaway we still do

  34. this is a us problem my delivery cost less than £2 but whats the point when you can walk 5 minutes to get your food just order before hand america and their problems

  35. I can say this 100% SKIP THE DISHES IS HORRIBLE. Always get rude drivers, takes forever to arrive, and if you talk to someone to complain about your service, they either talk back to you, or sound like a damn robot, I've boycotted it, just overall never wroth my time, for something down the road maybe 10minutes from me, it took over 40 minutes to get here. The drivers are always so rude if you don't tip they are ruder, my boyfriend has been yelled at by a driver.

  36. To be fair they are independent contractors, that argument is void unfortunately. You pick your hours, you pick your days, you decide if you want to take on the work or not, you are not obliged to meet any minimums or have anyone delegate control over you as a superior.

    Its more of a side gig, it will never be anything but a independent contractor.

  37. Uber eats just switched to a new fee system of 15% instead of fixed fees now. Adding about $5 which doesn’t even go to the drivers

  38. Way back when…everyone used to HUNT for their food…if you didn't catch anything, you starved and died. ….

  39. More "I want it all" crybaby millennials. "I want restaurant quality–delivered to me lightning fast–at the same price." GTFOOH.

  40. Go pick up your own food and stop being so lazy. Or simply dine at a restaurant and enjoy the experience!

  41. the funny thing is these delivers don't like the companies but they still working for them and scared of losing their job. Some say they've no right, no voice. Stop. You have your own right, pick which company you wanna work for, ppl. Without you guys, those company don't even stand still

  42. Time to save money by cooking your own meals. Just plan the cooking routines so you can have meals ready to eat every day without too much stress.

  43. People say they want "transparency", but honestly if they they laid it out in a terms and services, would you read it.

    Seriously, do you read the terms and conditions
    OR do you just check the box saying you read the terms and services

  44. Food Delivery apps are "SUPPOSED" to be for business people who make more money staying in the office rather than going out for lunch.

  45. BRUUUUUU… How are you complaining about rights when you had the RIGHT not to sign up for the job. This is disgusting…people make dumb/irrational choices due to financial hardship then try the pass the blame off on "THE MAN" the they don't get a pat on the back and a participation trophy.

  46. On GrubHub here in the U.S., All additional fees are listed on your bill before you o.k. the order, so you have a choice if you want to pay that much or not… and there is no minimum to purchase.

  47. The price is different because they want you to come into the restaurant. That's why they have that building with chairs and tables in it.

  48. Do people in Canada tip? I know some countries it's not common place. The US tips the delivery person too
    I've only tried door dash once and the first time there was no delivery fee but I tipped the driver well.

  49. I only recently started to use skip the dishes ( it is the only one available where i am) I used it at an Italian restaurant for pizza since they don't deliver themselves. I ordered a pizza on a Wednesday they have a deal on Wednesdays if you order a large to go they will charge you for the price of a medium, but my bill was almost double the normal price haven't used it since then

  50. The apps charge the restaurant sometimes up to 30%… Thats why the prices are higher. It's just not worth it for the restaurant if they dont raise prices.

  51. That Skip the Dishes guy. Did we interrupt your trip to the pool, or did you run out of beer and had to make $10 real quick.

  52. Yes it costs to get delivery but some apps are stealing tips from drivers. They also charge more online to order your food and end up making money from every order even if driver doesn't. Companies post your menu online and markup the prices by 10% plus. Restaurant has no say in what they mark it up. Drivers get short end of stick thats why service becomes so lousy.

  53. A a chef I hate Uber Eats and all the other delivery companies. My staff hates it even more. I have often found out that my staff will turn them off whenever management like myself leave. My cooks have also threatened to quit because of Uber eats. Why ??? Well because my staff losses money with each order. The cooks are tipped out based on food sales earning them $2 to $5 an hour. They understand that when walk-in traffic goes down these delivery companies do bring in revenue. But my staff hits back with Uber charges 30% the restaurant doesn’t make a profit and Uber drivers get here either 2 minutes after the food is ordered or 30 minutes after it’s made. And we have to put the orders out before we put out the orders to our walk in customers. My staff knows where their money comes from. They do not like having to make a sit down customer wait while they make the delivery food that they earn no tip on first. The servers will often come back and cancel delivery orders if they get busy and they hear one of the pads go off then they will shut it off and surrounding restaurants have gotten rid of all delivery companies because of the 30% and the fact that these delivery companies are like predators. They do charge 30% they don’t pay the drivers well and they will punish restaurants if the food takes to long. Sorry but if your favorite restaurant is a busy one go in yourself sit down relax you will honestly pay a bit less if you get your food made fresh rather then delivered by someone that has a car and wants to earn some side money. We often see somethings that make us upset with these drivers too. Often they have friends in the car with them or that come in with them. They have said this smells good. We then hear later with disputes that some of the food was missing. We get penalized for it. My cooks make to food pack it up send it out with the driver we get a pic of on the pad but once it’s made in in their hands it’s beyond our control.

    Our purveyors know about the issues with the delivery drivers so they have come up with tamper prof Togo containers. That’s great but it’s very expensive one container costs $1 the bags $0.75 that’s a lot of money to invest food items we have to give up 30 % of the price for.
    I’ll Break it down for you
    Food cost 30%
    Labor cost 10 to 20%
    House cost ie gas, power, water 15%
    Delivery cost 30%

    That can be 95% cost so your $20 order only nets a small close the restaurant down $1 where as in house it nets the house $7. Plus they charge you extra fees and chargers beyond our control.

    Uber eats has also come up with another Scheme to earn more profit for them by pretty much making restaurants have an Uber Eats only pop up virtual restaurant within your restaurant with dishes that can only be ordered through their service. Basically making lots of virtual Uber eats restaurants that use work of others for profit a $100 order will only net the restaurant $5.
    I honestly wouldn’t be surprised to come into work and see that my staff has plunged the pads in the dish pits to be honest. They make the orders with hate vs how they prepare in house orders.

    Uber eats wanted our restaurant to take customer pick up orders too they would have the customer order through them have the customer pick up the food themselves and still charge us 30% greedy bastards thank goodness the restaurant owners said hell no to that one.

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